Refunds and cancellation

Recurring purchases

Pro and Company Starter are monthly recurring subscriptions billed in ZAR through Paystack. The amount and recurring terms are shown before payment.

Cancellation

Billing owners can cancel future renewals from the secure dashboard. Cancellation stops future renewals. Unless a refund is approved or applicable law requires otherwise, access continues until the end of the paid entitlement period.

Refund requests

Contact billing@saascostcheck.com with the billing email, payment reference and reason. Never include card details or one-time codes. Duplicate charges, incorrect amounts and charges made after a confirmed cancellation will be investigated and corrected when verified.

Planning-service limitations

A difference between an estimate and a vendor’s final quote is not by itself a billing error. The product clearly labels modeled savings as planning estimates.

Processing timeline

We aim to acknowledge a valid refund request within two South African business days. If approved, the refund will be submitted through the original payment provider. The payment provider and customer's bank control the final settlement time. Statutory rights are not limited by this policy.