Help centre

Support without guesswork

Effective and last updated 25 August 2026.

We aim to acknowledge customer support, billing, privacy, and delivery requests within two South African business days.

Subscription access

Billing owners can use secure access recovery. Company members can request a one-time link from member access.

Billing

Email billing@saascostcheck.com and include only your billing email and payment reference. Never send card details, passwords or one-time codes.

Privacy and deletion

Follow the public data-deletion instructions for account and workspace deletion. Email privacy@saascostcheck.com for access, correction or export requests.

Technical issues

Email support@saascostcheck.com with the page address, time, browser and a description of the problem. Remove confidential information from screenshots.

Service status

Service availability is monitored internally. Payment-provider, email-provider and advertising availability are controlled by those external services.